Hunter Worth free essay sample

He was expecting a reasonable explanation for their inefficiency. However, electronics medium used by Chuck Moore is not appropriate in showing the urgency of the matter. This is because in Mexico, urgency would be informed through direct calling and not any other channel. Hence, secretary of Vicente Ruiz replied the message on behalf of her boss. This in turn set up the misunderstanding between Chuck Moore and Vicente Ruiz. In addition, the working style in both countries is different. In this case, we can observe that the working style of United States is efficiency-oriented as Chuck Moore inquired for the late shipping just before the middle of the Christmas season. This is done so that he manages to find alternative solutions of the problem before it is too late. As for Mexico’s working style, they do not show any initiatives in solving current problem. For example, they are actually facing supply crisis in their production. We will write a custom essay sample on Hunter Worth or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page However, they did not inform Chuck Moore, national sales manager in United States plant. When inquiries about the delayed shipping were thrown towards the Mexico plant, they are not looking for alternatives to solve the problem. Instead, they asked for a further delay. The lack of understanding in the working culture in both countries has brought to the conflict between Chuck Moore and Vicente Ruiz. In Hunter-Worth case, it is crucial to understand these two differences. Communication channels can enhance communications effectively when appropriate channels are used. This is because every communication channel differs in their capacity in delivering information. According to the hierarchy of channel richness, telephone conversations are ahead of electronic messaging. The human voice carries a tremendous amount of emotional information which enhances the whole conveyance of information in relative to electronic messaging where none of any real emotional elements can be detected. Also, all desired inquiries can be answered instantaneously during calling. Almost every disagreement occurred in this case can be eliminated at all. On the other hand, getting known the working style of other divisions of the company also reduced the unnecessary argument. If Chuck Moore understood the working style of the Mexican, he would adopt another form of interactions to push their production efficiency. He is no longer fumed with the replied from a secretary but listens to the actual reason of the late shipping and helps to resolve it for mutual benefits. In conclusion, both communications channel and understanding of the working style contribute to effective flow of information. Question 2 What was the main purpose of Chuck’s communication to Vicente? To Michael Sato? What factors should he have considered when choosing for a channel for his communication to Vicente? Are they the same factors he should have considered when communicating with Michael Sato? The main purpose of Chuck’s communication to Vicente is mainly to express his concern over the late shipping. This is shown when he asked about the status of the latest order, production schedule for pending orders and explanation for the delayed orders. As for the communication to Michael Sato, Chuck just wanted to express his failure of his duties and to inform his supervisor about the current problem. Chuck is actually furious and anxious about the availability of his Christmas’s toys. He wanted to solve this problem by asking some advices from Michael Sato. When choosing for a channel to Vicente, Chuck should have considered three factors. First, whether the channel is able to handle multiple cues simultaneously; second, whether the channel facilitates rapid, two-way feedback and third, whether the channel established a personal focus for the communication. For sure, Chuck needs to consider these three factors based on his current situation. In this case, the problem is considered urgent and therefore, communication channels which have high information richness are more suitable. For examples, face-to-face discussion and telephone conversations should be the first two priorities of Chucks. This is because these two channels allow not only immediate feedback but also enable the focus to be put on the core of the communication. As a result, misunderstanding reduced significantly and the purpose of the communication is delivered effectively. When communicating with Michael Sato, the factors considered in Vicente’s case are not applicable. The purposes of Chuck communicating with his supervisor are to report on the current progress and ask for advices dealing with Mexican plant manager. This is a formal upward communication where messages are flowed from the lower to the higher levels in the organization’s hierarchy. Chuck is doing the right thing in informing his supervisor about the late shipments and the pending orders. There is nothing much to do with the communication channels. It is just a simply flow of organizational information. In a word, choosing an appropriate communication channel is important in the process of conveying critical information. The decision on the channel should be made based on the three factors and current situation. Also, conflicts or problems are advisable to air to the higher levels so that it can be solved properly. Question 3 If you were Chuck, what would you have done differently? What steps would you take at this point to make sure the supply of the popular new toy is sufficient to meet the anticipated demand? If I was Chuck, I would conduct crisis communication to solve my conflict with Vicente first and foremost. I am currently facing a supply crisis and conflict with Vicente. The situation is actually overwhelming. However, I need to maintain my focus in getting solution for this. I will video call Vicente to apologize for my rude conversations and try to come to a consensus. The reason for choosing video call as the communication channel is the amount of information that can be transmitted during video call is the greatest. It enables direct experience, multiple information cues, immediate feedback and personal focus. Also, it contributes to costs savings as no travel included. The consensus would be regarding on the supply ssue and the preferably communication channel to be used in the future. This time, I will listen actively and I will let rationality dominated everything starting from the verbal intonation to decision making. Mexican plant is experiencing supply problem which has lead to the late shipments and pending orders. Hence, I will propose to export some materials from the United States to Mexican plant until their own suppliers can pick up t he actual demands. Other than that, I will also propose to standardize our communication channel by using only a channel that is electronic mail. This is because managers are not always available for phones answering. Only during emergency or crisis, video call takes place. All information flow within should be restricted to only managers or higher levels. The last thing is to set up a mutual goal, whereby all demands during Christmas can be totally fulfilled. To conclude, communication should be conducted in a proper manner so that the objectives of the communication can be achieved. Also not to forget to the select the most appropriate communication channel according to the situation.